Cancellation Policies

JWguest enables hosts to select from three standardized cancellation policies (Flexible, Moderate, and Strict) which we enforce to safeguard the interests of both guests and hosts. Each listing and reservation on our platform clearly indicates the applicable cancellation policy. Guests can cancel and review any penalties by accessing their travel plans and clicking "Cancel" on the relevant reservation. It is important to note that these cancellation policy guidelines also apply when reservation dates are modified.

Flexible: Full refund 1 day prior to arrival, except for the Booking insurance fees

Cleaning fees are always refunded if the guest did not check in.
The JWguest Booking insurance is non-refundable.
If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
JWguest will mediate when necessary and has the final say in all disputes. JWguest covers the cancellation in case of events before the check-in.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Thu, Jul 16
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a full refund, except for the Booking insurance fees that are not refundable, cancellation must be made a full 48 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Wednesday of that week before check in time.

If the guest cancels less than 48 hours before check-in, the first night is non-refundable.

If the guest arrives and decides to leave early, the nights not spent are not refunded.

Moderate: Full refund 7 days prior to arrival, except for the Booking insurance fees

Cleaning fees are always refunded if the guest did not check in.
The JWguest Booking insurance is non-refundable.
If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
JWguest will mediate when necessary and has the final say in all disputes. JWguest covers the cancellation in case of events before the check-in.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Sun, Jul 12
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a full refund, except for the Booking insurance fees that are not refundable, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.

If the guest cancels less than 7 days in advance, the nights not spent are not refunded.

If the guest arrives and decides to leave early, the nights not spent are not refunded.

Strict: 50% refund up until 1 week prior to arrival, except for the Booking insurance fees

Cleaning fees are always refunded if the guest did not check in.
The JWguest Booking insurance is non-refundable.
If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
JWguest will mediate when necessary and has the final say in all disputes. JWguest covers the cancellation in case of events before the check-in.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Fri, Jul 10
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, except for the Booking insurance fees that are not refundable, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.

If the guest cancels less than 7 days in advance, the nights not spent are not refunded.

If the guest arrives and decides to leave early, the nights not spent are not refunded.

Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
Cleaning fees are always refunded if the guest did not check in.
The JWguest service fee is non-refundable.
If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
JWguest will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Wed, Jun 17
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made 30 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.

If the guest cancels less than 30 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
Cleaning fees are always refunded if the guest did not check in.
The JWguest service fee is non-refundable.
If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
JWguest will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Mon, May 18
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made 60 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.

If the guest cancels less than 60 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

Long Term: First month down payment, 30 day notice for lease termination

Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
Cleaning fees are always refunded if the guest did not check in.
The JWguest service fee is non-refundable.
If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
JWguest will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

If the guest books a long term stay and decides to cancel the long term agreement before the start date, the first payment is paid to the host in full.

If the guest books a long term stay and decides to cancel the long term agreement during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining days of the original reservation is less than 30 days.